JogjaMediaNet Customer Care & Billing

JogjaMediaNet is a company located in Yogyakarta that provides cable network services. Types of services provided by JogjaMediaNet are: Internet Service Provider (ISP), Cable TV, Voice over IP (VoIP), Hosting, Collocation. Objectives JogjaMediaNet needs an information system in order to improve customer relationship. Main Features

1. Customer Menu
   • Registration.
   • Writing List.
   • Field Task.
   • Invoicing.
   • Complaint.
   • One Account Multi Services.
2. Network Menu
   • Network Coverage.
   • Disconnection.
3. Services Menu
   • Services Administration.
   • Special Promo Discount.
   • Individual Customer Discount.
   • Credit Payment.
4. Operational Reports
   • Customer Report.
   • Complain Report.
   • Waiting List Report.
   • Complaint Report.
   • Network Utilization Report.
   • Material Usage Report.
   • Quality of Service Report.
5. Financial Reports
   • Net Income Report.
   • VAT Report.
   • Account Receivables Report.
   • Income Projection Report.

Solution konsep.net developed integrated information system named "Customer Care & Billing System" (CCBS). CCBS provides customer care facility from registration to automatic monthly billing info generation. CCBS also provides complete reporting facility to inform JogjaMediaNet services performance.